In the European Union and in the Netherlands, there are clear standards for how responsible companies should behave. These are not just marketing slogans. They’re the foundation of trust, transparency, and accountability.
But a quick look at bunq’s behavior shows just how far one “modern” bank can drift from those values.
🇪🇺 What Europe Says
The European Commission promotes Responsible Business Conduct, based on:
OECD Guidelines for Multinational Enterprises
UN Guiding Principles on Business and Human Rights
EU Consumer Protection and GDPR rules
In short: a responsible business should inform, respond, respect customer rights, and operate transparently.
🇳🇱 What the Netherlands Expects
The Dutch Chamber of Commerce (KvK) promotes the principle of “Goed Ondernemerschap”-good entrepreneurship.
It includes:
Fast, human customer support
Transparent decision-making
Access to personal data and financial records
Respect toward customers and business partners
bunq, the bank that loves to talk about freedom and innovation, seems to have forgotten the most basic principles.
❌ Silence instead of answers. Bots instead of people.
Account closed without warning.
Funds frozen for over a month.
No explanation. No reaction. No one on the other end.
Is this the future of banking?
📌 You don’t have to break the law to break trust.
This isn’t just about regulations. It’s about the relationship between a business and its customers.
And if a company that holds your money ignores you for weeks, it stops being “modern” and starts being dangerous.
🧠 A good business listens.
bunq stays silent.
